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Jack Edwards
Jack Edwards

Contact Best Buy Customer Service BEST


The easiest way you can reach the Best Buy Credit Card customer service is either online or by phone at (888) 574-1301. Alternatively, you can contact customer service via mail. These are the ways to reach the Best Buy Store Card, too.




contact best buy customer service



Best Buy is an electronics company that sells televisions, computers, iPods, stereos and much more. You can order cell phone service, upgrade your existing phone and more from the Best Buy website or store. In terms of customer service, customers can choose to visit the Best Buy customer service page for contact information. There is also a contact us link that offers additional customer service options.


The official address for the Best Buy website is Customers will notice the main purpose of the page is to sell products, but the customer service side of the website is quite detailed. Simply scroll to the bottom of the page and look for the customer service and contact us links.


The customer service phone number for Best Buy is automated. We pressed 1 to hear the automated responses in English. Then the call started sounding more like a sales pitch than a customer service call as individual products were being described with options to learn more as part of the available selections. We pressed 0 twice to be transferred to a customer service agent. The agent that answered the phone asked where she could direct our call. We asked for a customer service agent with experience with iPad. We were transferred and the call was picked up by a representative in about 30 seconds. The agent was able to answer our question about the iPad quickly.


I get an email from bestbuy saying they are going to charge me 39.99 in a few days for kaspersky to be renewed.I cal their customer service and tell me that they could not do anything and I should contact my bank which I did and they tell me they couldnt do anything.Finally after an 1/2 on the phone I found out I got to cancell my membership and I never joined nothing.So I called bestbuy again and finally got through to some one to cancell my so called membership.Got a confirmation no but they would not send an email stating that so I called the bank back to give them the number.I WILL NOT STEP FOOT IN BEST BUY FOR NO REASON EVER AGAIN.This is rediculous and spent 45 minutes getting this straightened out.


As a long time best buy customer, and very satisfied with the service i get from my local Best buy, i must write to celebrate great customer service in a Best Buy that i dont frequent, because its not where i live, its were i work. the best buy in princeton nj, the moble section, Anthony, Naomi, Beth, and Kevin went above and beyond there expectations for me and my phone crisis. They are keepers and would love to work with them again.I hope this reaches them and they should be awarded for the amazing customer service they provided me!


Horrible service. Unable to leave the store with product after my stellar credit was discussed by sells reps. They kept waiting for sales card and you get card in mail not in store. They had all they needed to give me my product. Left for Korea next day without the product due to their ignorance.2) my computer I paid cash for previously from best buy is in need of repair in less than a year. I am without a computer for 2-3 weeks. 3) Sent email to Best Buy Got notice they received my email said I would have response in 3 days.A month later I am still waiting.4)called today to terminate card automated message said I had won a 100 certificate press 1. Pressed 1 then told I was next in line then told call back some other time and best buy disconnected me. I did not speak to anyone. They are starless!


Hi I would like to file a complain with one of your store services mobile. I purchase a plan on 11/29 /2010 for my son Iphone for 14.99 a month. I was told by Ms .Denise that this plan would cover any problmes we have with the phone,that we would not go thru the hassel of getting a reforbuse phone and i would not have to spend additiinal money like $50.00 s,and sent off for a replacement that his phone would be replaced with a new phone. This is why i paid fot this services. My son and husbanb went in on Tuesday and was told their was no such plan. I am very dispointed that a sale person would di this to customers. I even went my credit card expired someone called me and told me the same thing when i had to cintinue paying the plan. I wont resolution that this sales person will nit take advantage if someone else times are hade and for people to be riped off is not right. I would have just went with the general plan that AT&T offered. Information is GSBTP# is 3588589480. My Son now has to wait until i can save uo to pay for a phone whic i could have saved up that money to get him one paying 14.99 for 2 years. VERY SAD Geek Squard Black Protectiin Plan


I just concluded a conversation on the phone with a customer service representative (beginning around 1408PT) in which she sighed exasperatedly at my questions, raised her voice at me, and shouted me down while I tried to clarify answers with her. This was beyond a doubt the WORST customer service experience I have ever had. I am deeply hurt and unlikely to spend any money on Best Buy products in teh future, much less this coming holiday season.


i purchased a note 2 phone,and didnt like it ,i returned it next day and i was told no no cash over 500 and i paid cash there is no where in the receipt said that best buy will issue a check over 500,the manger was rude and out of shape ,he told me to purchase somthing that over the 500 and he will gime the rest in cash and he told me to comback and return the rest next day ,all the cash returned to me in singles and fives and asked for hundreds bills and this young man was rude and told me if the atm machine will give hundreds and keep arguing with me ,it is shame that bet buy is loosing there toutch and dont care at all a bout there customer ,poor training and poor quality service .and your balck friday is wortless i was there for 4 hours to get a tv for my moyher in law ,i was on line to get a ticket and no luck and i end up buying 2 computers ,i came for one thing and endup diferent things ,plus they sold me open box tv that didnt have all the part and theey gave me hell to exchange it shame on you best buy .the word is speading regarding your nasty service for a loyal clients,banch of idiots that dont care about us more than taking our money


Called Best Buy because their coupon did not work and their customer service call was lousy. She told me that mistakes happen and there is nothing they can do. I asked if she competes with Amazon and she got angry at me. Forget Best Buy


My wife and I came to your Irvine store last year and purchased $900 dollars of merchandise including an IPad, new cell phone, and a two year warranty for the phone. We had great service from your team in Irvine. I was even convinced by your sales person to purchase the warranty! I never purchase warranties based off my experience of them being a hassle when you need them. Your sales person explained that when purchasing the warranty that if anything is wrong with the phone within two years I could bring it to any best buy store and get a new phone exchanged with no questions asked! I thought that would be great so I agreed to purchase the two years in full!


On November 24th I purchased an iPad mini from you online website for $299.99. Today the same iPad mini went on sale for $299.99 with a $100.00 Best Buy Gift Card. I called to get a price match and was refused. I was told to buy one online today and return the one I have but mysteriously the iPad mini is sold out online today so it is not possible for me to do that. I have been a Best Buy customer for years and buy thousand of dollars worth of merchandise from you with my Best Buy card. I feel that it is horrible customer service to not honor this sale with the gift card. I would appreciate hearing from someone in your customer service department!!!


All i can say is customer service customer service customer service they went above with it for us to charging my cell phone for me reminding us when they were getting ready to close if we need to use the restroom go or if we needed to charge are phones do it these are just the little things. Every morning they walked up to the door with a smile asking how are night was did we stay warm, what more as a customer could i ask for things like that is what has us coming back to that Best Buy.


We purchased a computer from Best Buy in Fair Lakes Shopping Center, VA last May instead of purchasing online. In November the operating system completely crashed without warning. We took it in and the manager told us he could service the computer. The next day he called to say that he would not repair the computer without us paying for labor and purchasing the recovery disks from Gateway. We were told by the employees at Best Buy that the operating system they sold us has this problem often and even though we were sold a defective product there seems to be no concern or willingness to make this right. Last year alone I personally spent over $1000 at Best Buy but now I will be purchasing everything online. Why go to a store when there is no customer service when the product is faulty?


I purchased a laptop on December 2, 2013 online. The ad said that if I picked it up at the Best Buy store rather than have it shipped to my address, I would receive a $30.00 gift card through my email sometime around Dec.14.I picked the laptop up at our local Best Buy. It is now Dec. 23, 2013 and I have yet to receive anything. I made several attempts to call customer service only to be put on hold for twenty minutes and then be disconnected or told I had to enter a three digit transfer code, which makes no sense. I give up! I am very frustrated with their customer service! 041b061a72


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